Our Care services.

No. Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.

Yes, RedPanda Care Limited is a registered company and is registered with the Care Quality Commission.

Absolutely. We review care needs on an on-going basis so that we can always meet your needs. We are always pleased to receive feedback and suggestions too.

Yes, we specialise in offering support to older people and younger adults. Our services range from light domestic tasks to more personal support, with specialist support for certain health conditions and even intensive 24-hour help.

With a single office in Lewisham, RedPanda Care services cover in South London and Croydon

Just like nurses and doctors, Professional Carers have chosen a career in compassionate care of those in need. To ensure the service users are in safe hands from all types of abuse, all carers that are recruited must be in line with the recommended safeguarding and hiring procedures. These include Disclosure Barring Checks, great references, staff induction and regular training, staff will be provided relevant documents to keep up to date with policies.

We screen and check all of our carers before bringing them on the team. This includes a comprehensive background check and screening for compassion, identity, integrity, and competence.

The most common questions we hear from people looking for care services is that of funding. We understand that choosing care can be difficult – that’s why we try to support you to make the process as simple as possible. There are a variety of ways to fund our personal care and support services:

• Your local authority may grant you a personal budget that you may use to make direct payments to our service. Your local authority may also commission the care directly with us.
• To add-on what your local authority funds, your family can purchase a set number of care hours on your behalf.
• You may wish to commission your own care using personal funds.

Your local authority will work out how much you need to contribute to home care costs in a financial assessment, also known as a means test. How much you will pay depends on your salary and savings, you may ask your local council for a financial assessment to check if you qualify.

We are available 24/7 to answer your needs. Contact our care representatives now and get all your cost and funding-related questions answered.

Contact us and we’ll refer another carer quickly at no additional referral cost.

Our carer allocation system works with each family to understand what unique skills and personality are desired in a carer. Feedback from satisfied service users usually indicates that a personality match is the #1 factor in a carer match, so we highly encourage client input. We will then make a referral based on our experience and your input.

We take all feedback seriously, whether positive or negative. Do get in touch for a confidential discussion and we will address any concerns as quickly as possible.